Welcome to Complete Rehabilitation. By accessing and using our services, you agree to comply with the following terms and conditions. Please read them carefully. If you have any questions, please contact us.

1. Appointments

1.1 Booking: Appointments can be made via phone, online, or in person. Please provide accurate information when booking.

1.2 Cancellations: We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee equivalent to the full appointment cost.

Please refer to our Cancellation Policy for more information.

1.3 No-Shows: Missing an appointment without prior notice will incur a no-show fee equal to the full appointment cost.

Please refer to our Cancellation Policy for more information.

1.4 Punctuality: Please arrive on time. Late arrivals may result in a reduced consultation time but will be charged at the full rate.

2. Payment

2.1 Fees: Consultation fees are payable at the time of the appointment. We accept cash, credit/debit cards, and electronic bank transfers.

2.2 Insurance: If you have private health insurance, please check with your provider regarding coverage for physiotherapy services. We can provide invoices for you to claim your benefits.

2.3 Outstanding Payments: Payments for late cancellations, no-shows, or other fees must be settled within 7 days.

3. Privacy

3.1 Confidentiality: We are committed to protecting your privacy. All personal information and medical records are kept confidential in accordance with the Australian Privacy Act 1988 (Cth).

3.2 Data Collection: We collect personal and medical information to provide effective treatment. This information will not be shared with third parties without your consent, except as required by law.

Please refer to our Privacy Policy for more information

4. Treatment

4.1 Informed Consent: By attending your appointment, you consent to the treatment recommended by our physiotherapists. You have the right to ask questions and refuse treatment at any time.

4.2 Medical History: Accurate and complete disclosure of your medical history is essential for effective treatment. Please inform your physiotherapist of any changes to your health status.

4.3 Results: While we strive to provide the best possible care, individual results may vary. We do not guarantee specific outcomes from treatment.

5. Code of Conduct

5.1 Respect: We expect all clients to treat our staff and other clients with respect. Any form of abuse or inappropriate behavior will not be tolerated.

5.2 Hygiene: Please maintain personal hygiene and wear appropriate attire for your appointments.

6. Health and Safety

6.1 Infection Control: We adhere to strict infection control procedures. Please inform us if you are unwell or have been in contact with contagious illnesses.

6.2 Emergency: In case of an emergency during your appointment, our staff will take appropriate action, which may include calling emergency services.

7. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services indicates acceptance of the updated terms.

8. Governing Law

The laws of Australia govern these terms and conditions. Any disputes will be resolved in accordance with Australian law.

9. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Complete Rehabilitation

By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. Thank you for choosing Complete Rehabilitation.